Frequently Asked Questions
Everything you need to know about our sustainable essentials.
How does your 'ten trees planted' mission work?
For every item purchased, we plant ten trees in partnership with charitable organizations across the globe. You will receive a unique trackable code with your order to see exactly where your trees are being planted.
What sustainable materials do you use in your clothing?
We prioritize the planet by using organic cotton, TENCEL lyocell, recycled polyester, and hemp. All our materials are sourced to ensure the smallest environmental footprint possible.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within North America. International shipping times vary by location, usually ranging from 10-15 business days.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund may be subject to a small processing fee.
Do you offer international shipping?
Yes, we ship to over 30 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
How should I care for my tentree garments?
To extend the life of your eco-friendly apparel, we recommend machine washing on a cold, gentle cycle and hanging to dry. This saves energy and preserves the integrity of the natural fibers.